Desktop/Voice Telephony Cost Reduction
How Anilix reduced telephony costs for a mid-size software company by over 70% while transitioning to more resilient technology.
Our client had approximately 500 desktop phone lines with a legacy phone company. Over three phases, Anilix reduced costs by 72% while facilitating a gradual transition to Zoom Phone, which integrated tightly with our client’s pre-existing Zoom Conferencing.
Process
This project included three phases:
Phase I (2 Months)
Anilix presented options to move to newer technology, but the client did not have appropriate resources at the time. Thus, we renegotiated the client’s current contract and pursued other cost-reduction opportunities
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Recurring fee reduction. Optimization of voice/user packages, elimination of “extra” charges, and rate reduction: 47% reduction
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Waived the buyout fees on the devices. Total Annual Cost Reduction: 0% reduction but significantly reduced future costs to switch providers
Phase II (1 Month Initiated 24 Months later)
Device/Seat Optimization
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Unneeded User Licenses. With changing usage patterns in the pandemic era, we identified and disconnected 22% of all lines: 18% reduction
Phase III (2 Months)
When the client had resources to support a change in carriers, we re-looked at alternate options.
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Zoom Voice selected. Client was a heavy Zoom conferencing user, making Zoom Voice the most effective option: 7% reduction
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Implementation and Transition. Given that the client’s contract had an additional year, we negotiated a concurrent free period with Zoom Voice, allowing the client to deploy Zoom Voice and user-specific equipment over 12 months
Phase I Results
47%
Contract Renegotiation, User Package Optimization, and “Extra” Charge Elimination
Phase II Results
18%
Unneeded User Licenses
Phase III Results
7%
Savings from Transitioning to Zoom
Desktop/Voice Telephony Cost Reduction: Legacy Voice Provider to Zoom
Meet the Team
Phase I Results
47%
overall cost reduction
Phase II Results
18%
overall cost reduction
Phase III Results
7%
overall cost reduction
Overall costs were reduced by 72% from the levels achieved prior to Anilix review.
